Service Level Options
Our range of service agreements have been developed using the benefit of our many years of experience, to meet the needs of all our customers. We are on hand 24 hours a day, 7 days a week for call outs and with locally based engineers you can be confident of a rapid response in the event of any emergency.
Infinity Engineers are all qualified and receive regular training to keep them fully up to date with the latest technology. By taking out a maintenance agreement with Express Elevators you are entering into an alliance with us to ensure your lifts are kept in tip top condition and meets all legal requirements.
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| Service and maintenance including access to our 24-hour emergency helpline |  |
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| On-site documentation | |
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| Lift performance reports when Remote Monitoring is installed | |
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| Health & Safety Risk Assessment Site Audit | |
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| 24-hour call support | |
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| Response time to entrapment call on-site target time 1 hour | |
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| Response time to call out on-site target time 4 hours | |
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| Repairs of minor components | |
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| Call outs included during normal working hours Mon – Fri 8am to 4.30pm | |
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| Call outs included outside normal working hours Mon – Fri 4.30pm to 8am | |
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| Saturday and Sunday call outs included | |
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| Repair and replacement of parts* | |
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| Emergency release training on-site for up to 4 people | |
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| Voice link when fitted with remote monitoring | |
For more Information on our above Service AMC Packages Contact Us
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